Refund and Return Policy
Refund and Return Policy
Thank you for shopping at Britfy.com. We strive to ensure your satisfaction with every purchase you make. In the event that you are not entirely satisfied with your order, we have implemented the following Refund and Return Policy to provide you with a seamless experience.
1. Eligibility:
a. To be eligible for a refund or return, you must initiate the process within 7 days from the date of delivery.
b. The item must be unused, in its original packaging, and in the same condition as when you received it.
c. Personalized or custom-made items may not be eligible for a refund or return unless they are defective or damaged.
2. Returns and Exchanges:
a. To request a return or exchange, please contact our customer support team with your order details and the reason for your request.
b. We may require evidence, such as photographs, to verify the condition of the item or to assess the issue.
c. If your return or exchange request is approved, we will provide you with instructions on how to proceed.
3. Refunds:
a. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
b. If your refund is approved, it will be processed, and a credit will automatically be applied to your original payment method within a certain number of days, depending on your bank or payment processor.
c. Please note that shipping fees, if any, are non-refundable.
4. Shipping Costs:
a. If you are returning an item, you will be responsible for the return shipping costs, unless the return is due to our error or a defective/damaged item.
b. In the case of an exchange, we will cover the shipping costs for sending the replacement item to you.
5. Damaged or Defective Items:
a. In the rare event that you receive a damaged or defective item, please contact us immediately. We may require evidence, such as photographs, to assess the issue.
b. We will promptly address the issue and provide you with options for a replacement, refund, or repair, depending on the circumstances.
6. Non-Refundable Items:
a. Certain items may not be eligible for a refund or return due to hygiene reasons, including but not limited to personal care products, undergarments, and earrings, unless they are unopened and unused.
7. Changes to the Policy:
a. We reserve the right to modify or update this Refund and Return Policy at any time. Any changes will be effective immediately upon posting on our website.
Please note that this Refund and Return Policy applies to online purchases made directly from our e-commerce store. If you purchased our products from a third-party retailer, please refer to their respective refund and return policies.
If you have any questions or need further assistance regarding our Refund and Return Policy, please contact our customer support team, and we will be happy to assist you.
Thank you for shopping at Britfy.com. We strive to ensure your satisfaction with every purchase you make. In the event that you are not entirely satisfied with your order, we have implemented the following Refund and Return Policy to provide you with a seamless experience.
1. Eligibility:
a. To be eligible for a refund or return, you must initiate the process within 7 days from the date of delivery.
b. The item must be unused, in its original packaging, and in the same condition as when you received it.
c. Personalized or custom-made items may not be eligible for a refund or return unless they are defective or damaged.
2. Returns and Exchanges:
a. To request a return or exchange, please contact our customer support team with your order details and the reason for your request.
b. We may require evidence, such as photographs, to verify the condition of the item or to assess the issue.
c. If your return or exchange request is approved, we will provide you with instructions on how to proceed.
3. Refunds:
a. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
b. If your refund is approved, it will be processed, and a credit will automatically be applied to your original payment method within a certain number of days, depending on your bank or payment processor.
c. Please note that shipping fees, if any, are non-refundable.
4. Shipping Costs:
a. If you are returning an item, you will be responsible for the return shipping costs, unless the return is due to our error or a defective/damaged item.
b. In the case of an exchange, we will cover the shipping costs for sending the replacement item to you.
5. Damaged or Defective Items:
a. In the rare event that you receive a damaged or defective item, please contact us immediately. We may require evidence, such as photographs, to assess the issue.
b. We will promptly address the issue and provide you with options for a replacement, refund, or repair, depending on the circumstances.
6. Non-Refundable Items:
a. Certain items may not be eligible for a refund or return due to hygiene reasons, including but not limited to personal care products, undergarments, and earrings, unless they are unopened and unused.
7. Changes to the Policy:
a. We reserve the right to modify or update this Refund and Return Policy at any time. Any changes will be effective immediately upon posting on our website.
Please note that this Refund and Return Policy applies to online purchases made directly from our e-commerce store. If you purchased our products from a third-party retailer, please refer to their respective refund and return policies.
If you have any questions or need further assistance regarding our Refund and Return Policy, please contact our customer support team, and we will be happy to assist you.